Transforming Citizen Services with AI for Smart City

9 months

12 engineers

Client: Smart City Pune Initiative

14 days → 2 hrs

Processing Time

Average application processing time

-89%

Error Rate

Reduction in application errors

2.4M/year

Citizens Served

Annual service transactions

4.8/5

Satisfaction

Citizen satisfaction score

!The Challenge

Citizens faced long queues, multiple visits, and 14-day average processing times for government services. Over 40% of applications had errors requiring resubmission, and officers were overwhelmed with routine document processing.

→Our Solution

We built a comprehensive AI citizen services platform: an intelligent chatbot for service guidance, document OCR & validation, AI-powered application processing, and automated status updates. The platform handles 27 government services and integrates with DigiLocker, UIDAI Aadhaar, and all backend systems.

Technology Stack

GPT-4 Fine-tunedAzure Document IntelligenceFastAPIReactPostgreSQLAzure Government Cloud

“Citizens are genuinely delighted. Services that took 2 weeks now finish before they leave the app. This is what digital governance should look like.”

Commissioner Rajendra Singh

Smart City Mission Director, Pune

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